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Gari was the first to respond to my enquiries when I was doing my research for a trip to Sri Lanka. Thushi was very responsive and patient in tailoring the itinerary to my liking. Despite having made multiple changes with multiple requests, Thushi took onboard all my concerns and assured me that everything will be taken care of. Thushi gave me the confidence that my trip in Sri Lanka will be nothing short of amazing. Despite a few hiccups with the accommodation, she did not hesitate to follow up and rectify the situation even when it was a public holiday in Sri Lanka. My trip was indeed nothing short of amazing simply because of responsible staff like Thushi and my awesome Guide (Rukshan). They have really gone above and beyond their duty and made it their priority to ensure 100% customer satisfaction.

My trip was carefree because of Gari Travels. The entire experience was exclusive and I came home feeling refreshed. I cannot stop telling my friends about the great times I've had in Sri Lanka. It was only made possible because I went with a well-established travel agent like Gari. My friends are now interested in coming to Sri Lanka to experience what I've experienced. So, thank you to Thushi and Rukshan for making it amazing.

Date: 05Th July to 12Th July 2017
:) Ms. Lee Jiawel Christina - Singapore

My comments

I planned my family trip to Sri Lanka since Sep-16 for my trip in Jan-17. I started to look at Googles for tour company based in Sri Lanka directly since I observed price from Malaysia tour company was high. When I started to send emails to few selected companies, GARI Tours was the first one to respond. I asked for many amendments (more than 10 times) and every time I received the respond very fast and in positive manner. Thushi especially never even once tried to delay or showed her frustration on my very frequent and demanding quotes.This was the salient point why I continued with Gari and finally I selected Gari.

When we arrived at Sri Lanka, the staff of GARI welcomed us and rest of the tour was executed as per plan. In fact we asked many changes in the plan and Gari staff obliged and tried their best to make our trip a memorable one

Thanks to GARI especially Thushi

Source: From Email

Received: 13h April 2017

Date: 26th January to 01st February 2016
:) Mr. SEKAR Kaliannan - Malaysian

Gari was selected based on recognition and very positive comments from other travelers. Our initial communication and their commitment made us believe in them as well they made it to our budget precisely. They extended their service beyond what we have expected and well coordinated

Source: From Email

Date: 18th March to 25th March 2017
:) Mr. Kamalraj Rasamanickam - Malaysian

Hi Thushi

I selected GARI based on their experience, quality website, offering the tour I wanted with the ability to take it privately and customize if necessary. That is my standard approach, but the final selection is based on the speed and quality of response. Here GARI scored with a written response the same day and a personal telephone call the following morning. After that booking etc went smoothly.

The one improvement that they could make would be to give an indication of the cost of entry fees on their website as these were not included in the tour price and came as a bit of a shock when we came to pay. From the Malaysian point of view, Sri Lankan entry fees are expensive.

In the 10 days we got a good look at the country and saw a variety of attractions. The very experienced driver was extremely safe and courteous to other road users throughout although I believe he could have provided more information than he did to enhance our trip.

The choice of hotels was good and met our requirements in full.

To conclude GARI are an accommodating company, easy to deal with and a friendly approach

Date: 13th March to 22nd March 2017
:) Mr.Ian Anderson - UK

Dear Mrs. Thusi,

Thank you. yes, everything is well. Just back to the routine life​. How are you? I am sad that we didn't get to meet.In one simple word "EXCELLENT '' The arrangements the hotels and the food quality was all above my expectations .I wanted to let you know that I am very happy that we choose RIU hotel! It was very very nice!! And I will be very happy to write a feedback.

I chose GARI Travels because I was refereed to them by a very satisfied client of theirs​ and I was soon convinced of the service i will be provided by the prompt replies and detailed itinerary made for me. The quality of the hotels was lovely, the driver harsha was very very kind and punctual and reliable. We wanted to relax and enjoy SriLanka on our vacation and that was made possible with GARI. Surely when I return I will choose GARI again!! Highly recommended!!

I hope this is good enough for you! Thank you again.

Date: 06th March to 14th March 2017
:) Mr. Tariq Choudhry - USA

We just returned from your Taste of Sri Lanka tour. It was wonderful, and we are already talking about another trip with you! I can't say enough about our whole experience with Sri Lanka Tour . From the very beginning you were helpful and prompt in communicating information to us so we could better plan our trip. Everything went so well. Our tour guide Danu was amazing! he shared Sri Lankan customs, people and treasures with us in such a way that we will never forget. Our hotels were amazing...we are still trying to figure out how you can put together such a remarkable trip for the money? Thank you so much for a trip of a lifetime. We are looking forward to traveling with you again!

Date: 15th February to 20th February
:) Selamat Bercuti Sdn Bhd - Group Leader (Malaysian Photographers Comity )

It was a great Job. Keep it up.

Date: 29th November to 04th December 2016
:) Mrs. Kasthuri - Malaysia

I got to know GARI Tours by chance via internet. Loved the detailed and professional manner in which the tour was conducted. I will recommend to all. Had the best guide (Mr. Bernard) who ensured that all wants and needs taken care off? He had best knowledge of photo shoots all along the scenic drive.

Date: 19th November to 26th November 2016
:) Dr. Priya Kanesin - Malaysia

Opted for Gari Travels because of good business approach. I was impressed by the attitude..I was getting good rates from Gari and also what I was told regarding accommodation and travel plans,I chose this company. Gari Travel made our trip fantastic.It was up to expectations. This made the trip worth.Moreover the above is the prove by referring my friends to Gari Travels in the month of March.We thank Harsha and Thushi. Our Guide Harsha is a very kindly helpful nice person. Thank you very much our safety and comfortable all of us. Best Wishes for the future,

Date: 12th November to 20th November 2016
:) Dr. Amber Group - USA

We will recommend GARI with sure. Thank you for all help for us.

Date: 27th October To 01st November 2016
:) Mrs. Latha R Selvarajah - Malaysian

Dear Thushi,

Thanks for making our trip to Jaffna and Colmbo/Negombo a memorable one.

You did a wonderful job in handling our tour.

Thanks to Mr Rajen our guide he did a fantastic job as a guide for 5 days. Our driver and assistant also were very helpful Thank you again.

Date: 27th October To 01st November 2016
:) Mr. Shoban Babu's Family - Malaysian

I just wanted to take a moment to express my appreciation for such a wonderful trip. The planning and phone calls with Thushi in the beginning made the trip an easy decision, the guidance leading up to the trip from Shalley was very reassuring and nerve settling and Shalley was absolutely amazing!!I couldn't have picked a better tour company to tour Sri Lanka with GARI . The itinerary was perfect, hotels were excellent choose and their locations great as well. I have traveled a lot over the world and have to say this trip/tour is one the best I have ever taken in large part to your company.

Date: 22nd October to 04th November 2016
:) Dr. Nighat Faruqi Group Leader - Australian

Benard as a Guide was very good we felt he was one of our family member,he was courteous end safe as a driver , Knowledgeable and extremely patience ,we would have him as a guide every time we come here

Date: 13th To 27th August 2016
:) Mr.Narayan Jai Sat - Australian

Hi Thushi

"Very happy to go with The GARI Travel Agent.it was stress free and I think we got a wonderful deal."

We had a wonderful time in Sri Lanka. The transportation and hotel accommodations were wonderful. We were very happy to go with The Travel Agent, I’ve recommended your services to many of the collogues in my office – and next time we plan a vacation we will be sure to contact you!

Date: 10th To 18th August 2016
:) Mr.Hemachandaraj Theja - UAE

Hi Thushi

I just wanted to let you know that everything went perfect on the trip!! We had no problems at all with our ground transportation, hotels Mr. Bernard the Guide was Excellent his knowledge language and professionalism, highly recommend him to other English speaking visitor

Date: 04th To 06th August 2016
:) Mr.K Sathinathan - Singapore

Hi, Thushi An excellent and well organised trip, that, strangely (and uniquely), catered for all tastes - walking, touring, architecture and history. Transport were excellent, as was the accommodation – Mr. Bernard terrific guides & knowledge and enthusiasm. We back very soon.

Date: 05th To 10th July 2016
:) Mr.Hegde Karkalasuhan - UAE

“Great balance of planned activities vs travel time. Very smooth & well organized. Had a wonderful experience.” Our Guide Rajandran arranged, managed and helped with all our needs and desires. he really made the trip wonderful. This trip will be our favorite for a very long time!”

Date: 04th To 09th July 2016
:) Mr.Sangar Muniandy - Malaysian

The planning was excellent. Nota was terrific and we all loved her. I loved the food...I loved the people I met there...The history of this beautiful country is fascinating,m My Guide Bernard Having such knowledgeable guides, Thank you

Date: 30th June To 03rd July 206
:) Ms. Bit Lian Yee – Malaysian

"The best vacation we have ever taken . . . nothing less than first class."

Thushi we want to personally thank you for the setting up the best vacation that we have ever taken. We were very pleased and impressed with the accommodations at the resorts. They were all nothing less than first class. The itinerary you put together was flawless. Everywhere we went from the airports, to resorts, the process was as smooth as planned.

We can't thank you enough for making our vacation a pleasant experience, with a lot of good memories to cherish and share with our family and friends. Special Thank to Harsha

Date: 25th June to 05 th July
:) Mr.Kirubanathan – Malaysia

The Overall tour experience was good I would highly recommend Gari Tours because everything on our stay in Sri Lanka went without a hitch. Transfers, tickets and tours were all in place and on time. The quality of the experience was excellent as well. Thank you thushi She recommendations on hotels, both location and quality were outstanding. The tour in Sri Lanka was good we will back again Thank you very much.

Date: 10th To 16th July 2016
:) Mr.Felicito - United Kingdom

Mr. Bernard is very decent and who speaks fluent English We wish to send you a sincere "thank you" for all of your assistance during our recent trip to Sri Lanka ,he was extremely good knowledge of history and cultural, I would definitely work with Thushi again as she made our trip easy and stress free. She was a delight to work with.

Date: 10th To 20th June 2016
:) Mr.Gopal Krishnan - Singapore

It Was Very Carefully and Well Planned tour, Thushi was prompt, informative and had a great personality.

It is good to see a tour company honor their commitments to customers however few people may be on the tour The tour worked perfectly. Transport was on time, tours were excellent and the tour guide Kevin was superb at him job. The experience was faultless. Thank your for a great tour. great Time In Sri Lanka

Date: 25th March 2016
:) Ms. Leyla Ozmeneksa - British

I had a great trip Harsha was a very nice person who we felt safe with. The guide Harsha, was terrific. He has a tremendous wealth of knowledge of the sites that we visited. He gave us a very good historical perspective of what we were seeing. So, it was just a wonderful, wonderful trip! Thank you for everything.

We have already recommended you to a number of people.

Date: 22nd to 26th March 2016
:) Mr. Navraj Singh - United Kingdom

Everything was good our chauffer was very cooperative. Loved all of it! Beautiful cities, ancient ruins and the guides were excellent & entertaining

Date: 25th to 29th February 2016
:) Mr. Sameer Goel - Indian

Touring To Sri Lanka Was great for our family , The trip was well organized and they helped us finding new touring option for our ever changing minds, Thushi were very patient and helpful even though we changed our itieaneary daily , she flexibility and reassurance helped us book a wonderful and memorable experience Our guide Sugath was great, the accommodations were wonderful. Sugath took us on some fantastic hikes as well. Sugath was fantastic Very Safe Driving , Thank you

Date: 8th to 18th February 2016
:) Delannoy family - France

Hi

This company did an outstanding job putting together our recent trip to Sri Lanka. Our agent was proactive, creative, resourceful and responsive. Overall it was an outstanding experience working with this travel agency and an equally fantastic trip.

Thank you Harsha that we had an amazing time with you and we really appreciated the information you shared, was the best guide that I have experienced on all of my trips

Date: 5th to 9th February 2016
:) Mrs. Cecile Diversy - France

This trip was a magical wish come true, and our travel agency arranged all the details perfectly for a memorable holiday. Our Tour Guide Rohantha was friendly and accommodative

Date: 31st January to 10th February
:) 2016 - Ms.Rosamaria Mejia - Mexico

We could not have done this without your help. This has been a special experience; we will always remember this

Date: 5th February 2016
:) Mr.Michael - USA

Dear Thushi

An excellent and well organized trip, that, strangely (and uniquely), catered for all tastes - walking, touring, architecture and history I had a wonderful time and am happily recommending you to all my friends

Date: 30th Jan to 09th February 2016
:) Mr. Fazil Ahamed - Singapore

It was a really good experience everything was awesome

Date: 31st January 2016
:) Mr.Jigar - Myanmar

To The Wonderful People at GARI TOURS From Start to finish has been a great experience from the first contact by email you and your staff have worked hard to see that student will never forget their Sri Lankan Experience, I will enthusiastically recommend your service to anyone I hear of that planning a trip to Sri Lanka, from the Student and teachers of Myanmar International School Thank You, & Special Thank to Our Guide Mr. Sherly

Date: 5th February 2016
:) Myanmar International School

Dear Thushi

I had a great vacation. It was well organized and Sugath is the best. From the moment I spoke to our agent, we knew that our trip was in the hands of a professional who knew and loved the people and the countries that we would be visiting in Sri Lanka

Date: 2016 January
:) Mr. Amith Patel – USA